State Farm® Insurance Agent J Lindeen Brown
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mike Quartararo
April 18, 2025
5
out of
5
rating by Mike Quartararo
"Professional - pleasant - helpful - gets done quickly -what else can a customer want 👍🏼-"
Shelby Johnson
April 17, 2025
1
out of
5
rating by Shelby Johnson
"They are sharing fraudulent information to their customers about other people. Update*** they contacted the original person they shared the false information with and let them know they made a mistake and asked them to come to us to see if they will take down the review. I am happy to take a bad review down however they need to call both my husband and I who have left voicemails and requested to be called back. And both Mrs Brown and her assistant Sherry need to apologize to us and explain to us how they will ensure us that this mistake will not happen again. As of now we have made a complaint directly with State Farm about this location and we have a meeting with a lawyer scheduled in a few weeks. We would love to cancel that meeting but need to receive those calls from the owner here."
Dave Ammerman
April 16, 2025
5
out of
5
rating by Dave Ammerman
"I have known Lindeen Brown for a long time, and I have a lot of faith in this agency. Shari is so helpful and responsive whenever I call. It is amazing, and I feel like they both know me, and they treat me like a person. You just don't see that everywhere. They care, they love helping people and it shows! I would even pay a little extra for this level of service and peace of mind, since that is what insurance is all about. Dave Ammerman"
Vincent Strahan
March 29, 2025
5
out of
5
rating by Vincent Strahan
"I was not happy that my car insurance and my home insurance premiums both were up by 10% and 15%.. I called and Shari filed a re-rate for my auto insurance, which significantly reduced my premium. She also helped me walk through my homeowners insurance policy to correct some mistakes and do some adjustments. She was very helpful and courteous! I definitely appreciated the assistance."
We responded:
"Vincent, thank you for your positive review. Shari and her teammates here at the J Lindeen Brown State Farm Agency strive to take excellent care of their customers. Good communications are key. We appreciate your willingness to work through these challenging times! Do keep in mind in Oregon you can request an annual auto re-rate, and we actively invite our customers to set up annual reviews of all their policies. Thanks again for your kind comments and your continued business with us. "
Kathleen Matthews
March 28, 2025
5
out of
5
rating by Kathleen Matthews
"I've been with Lindeen since I first moved to Sutherlin 20 + years ago and the excellent service given by Lindeen and staff is amazing. Special shout out to Erika who always has my best interest at heart. Thank you all for always being here for me and my family."
We responded:
"Kathleen, our State Farm team cannot thank you enough for your kind words. We appreciate you as a loyal customer of ours and it is truly our pleasure to assist both you and your family with all your insurance and financial needs. We are so glad that you’ve received such outstanding service. - Lindeen"
Mark Mueller
February 27, 2025
5
out of
5
rating by Mark Mueller
"Prompt and efficient service."
We responded:
"Mark, thanks for the five-star review! We look forward to working with you here in Sutherlin at the J Lindeen Brown State Farm Agency. Thanks again. "
Kisha Watkins
February 7, 2025
5
out of
5
rating by Kisha Watkins
"Erika is wonderful to work with. She is knowledgeable and professional and I would definitely recommend working with Erika at Lindeen Brown's State Farm office."
We responded:
"Kisha, thanks for your five star review of our State Farm Insurance office! I agree with you that our senior team member Erika has a special way of helping customers and is a wonderful asset to our agency. Thanks for letting us know and thanks for being a valued customer here. We appreciate you! "
Tami Foltz
November 1, 2024
5
out of
5
rating by Tami Foltz
"Erika is the BEST!!! Very Knowledgeable of State Farms policies & coverages! Competitive prices & professionalism"
We responded:
"Tami, Team Brown appreciates your review! We are delighted to know you had a great experience with our State Farm office in Sutherlin. If you ever need any assistance in the future, please don’t hesitate to reach out to our team--Erika, Sara, Shari, and Danyal. We are all here to be Good Neighbors!"
John Tomlinson
November 1, 2024
5
out of
5
rating by John Tomlinson
"Erika helped me and my family save money and was very knowledgeable. Will be a customer for a long time."
We responded:
"Thanks for your 5-star review! My State Farm team in Sutherlin (Erika, Sara, Shari, and Danyal) are happy to be your Good Neighbors! We'd love to have more customers like you so please send your friends and family our way. We'll take good care of them, too. Thanks again."
Lori Ann Waller
September 11, 2024
5
out of
5
rating by Lori Ann Waller
"Small town at its best. Price, Options, and Service, all top notch! Shop local, yeah!!"
We responded:
"Thank you so much, Lori, for your kind words! We’re thrilled to hear that you appreciate our small-town service, competitive pricing, and range of options. Supporting local means a lot to us, and we’re so grateful to be your choice. Let us know if you ever need anything else! "
Bri
August 22, 2024
5
out of
5
rating by Bri
"I've been using J Lindeen Brown as my State Farm Insurance provider for years. Their office has always been quick to respond to any questions, concerns or issues I have had over the years."
We responded:
"Thanks, Bri, for the nice review and for your loyalty over the years. We'll take good care of you even though you're no longer "local" as long as you're still in wonderful Oregon. Know that we appreciate you here at State Farm J Lindeen Brown agency! "
Fawn Sybrant
August 14, 2024
5
out of
5
rating by Fawn Sybrant
"Great rates and great staff who kindly spent time answering all my questions. I'm really glad to be making the move from a giant online insurance company to a local State Farm office."
We responded:
"Fawn, we’re thrilled to hear that you had a positive experience with our team and found the transition to our office worthwhile. It’s our pleasure to assist with all your questions and make sure you’re happy with your coverage. Thank you for choosing J Lindeen Brown State Farm Agent for your insurance needs! -Lindeen"
Terry Heath
August 10, 2024
5
out of
5
rating by Terry Heath
"I needed to get coverage on a different vehicle. I have been a client and with this sutherlin state farm office since 2015. They are great!"
We responded:
"Thank you, Terry, for the wonderful review! I’m so glad that we were able to assist you with your auto insurance needs. And thank you for being a loyal customer. We enjoy having you as one of our Good Neighbors! Your continued trust in us as an agency and in State Farm Insurance is very much appreciated. "
Hasson Jackson
August 7, 2024
2
out of
5
rating by Hasson Jackson
"WELL TO BE HONEST IM S MAN WHO VALUES CUSTOMER SERVICE AND THIS COMPANY AND A FEW OTHER LOCSL BUSINESS OWNERS HAVE EXTREMELY BAD CUSTOMER, with that being said as a LOCAL I DO SUPPORT THE MOM & POP BUSINESSES, and we have to keep in mind these BUSINESS OWNER typically are pretty boring or just like to HEAR 👂 THEMSELVES CHATT 😆 anyways thanks for the review I’ll be CALLING THE 800 # 😂👀"
Conni Riley
August 7, 2024
5
out of
5
rating by Conni Riley
"I own two local properties that are insured with J Lindeen Brown State Farm Insurance in Sutherlin. They were also able to insure my new little glorified golf cart. I have used their Notary service and Erica even stayed late to make sure it got done. Lindeen is very knowlegable on all things insurance related, answering all my guestions. The staff is helpful, responsive, & professional. I would highly reccommend J Lindeen Brown Sate Farm Insurance office in Sutherlin to anyone who has insurance needs. We've had two homes in Washington state over the past 25 years which were both covered by State Farm. State Farm has always been there for us when we needed them."
We responded:
"Thank you, Conni! We're thrilled to hear about your fantastic experience with the J Lindeen Brown State Farm Agent team. It's wonderful to know the team has been so helpful, responsive, and knowledgeable. Your recommendation means a lot to us, and we're always here to help you with your insurance needs! -Lindeen"
Scott Campbell
July 31, 2024
1
out of
5
rating by Scott Campbell
"The worst customer service experience I’ve ever had with an insurance agent. Multiple attempts to get service on an existing policy were met with high pressure sales tactics. Lindeen and her poorly trained staff also ignored all my requests to service my existing policy. It has taken more than two months to simply get a vehicle we sold off our policy! Go elsewhere, buyer beware! Lindeeen Brown is WORST agent in the business!"
Sara Wheland
February 21, 2024
5
out of
5
rating by Sara Wheland
"I changed both my car and my home insurance to State Farm with Lindeen. I got better coverage for about a third off of the price that I was paying with the other company. I am very pleased."
We responded:
"Sara, we're very pleased to have you as a satisfied new customer. Thanks for shopping and keeping your business local. Greatly appreciated!"
Steve Wagoner
November 17, 2023
5
out of
5
rating by Steve Wagoner
"Great customer service. Josh was amazing. Great coverage and quite a savings. I appreciate it! Thank you!!"
We responded:
"Thank you for the fantastic review, Steve! We're thrilled to hear about your positive experience with Josh at J Lindeen Brown State Farm. Providing excellent coverage, exceptional customer service, and savings is what we aim for. We appreciate your support and are here to assist you whenever you need it. Thanks for choosing us! - Lindeen "
Heidi Marks
January 20, 2023
5
out of
5
rating by Heidi Marks
"Becky Holmes helped me package my vehicles and new home into a much lower payment and the process was simple. I highly recommend contacting her if you need better insurance with good customer service."
We responded:
"Heidi, thank you for your review! We’re so happy Becky was able to help with your Home & Auto insurance and that you experienced great customer service. Our team appreciates you recommending our State Farm office. "
Misty Russell
December 30, 2022
5
out of
5
rating by Misty Russell
"Prompt, courteous and very knowledgeable! Most importantly competitive rates and they made the coverage process simple and quick. I'll be looking into other coverage with them!"
We responded:
"Thanks, Misty! At our State Farm Insurance J Lindeen Brown Agency we pride ourselves in being prompt, knowledgeable, and readily accessible. We look forward to assisting you with your additional Oregon insurance needs. You all have a wonderful and prosperous New Year and thanks again for choosing us to serve you. "
Corinne Shepherd
December 7, 2022
5
out of
5
rating by Corinne Shepherd
"We have 4 vehicles and our home insured through State Farm Lindeen Brown has amazing service and good rates. We highly recommend having her as your agent!!"
We responded:
"Corinne, Thanks so much for being long-time customers. We greatly appreciate your business and appreciate how our relationship has grown over the years. Thanks again for placing your insurance with the J Lindeen Brown State Farm Agency in Sutherlin! "
Maggie Layns
November 9, 2022
5
out of
5
rating by Maggie Layns
"Deenie Nelson was my licensed team member Deenie she saved me $50.00 a month on my insurance that was car and renters I would refer anybody to this agent and State Farm. Here in Sutherlin Oregon. Thank you Deenie and everyone in the office. When you are looking for. For Auto, renters,homeowners or life insurance go to J Linden Brown in sutherlin,Oregon"
We responded:
"Thank you, Margaret, for this wonderful five-star review! Team Brown enjoys making sure valued customers have the appropriate insurance coverages at an affordable price. As a Mutual Company that's been insuring people for over 100 years , State Farm doesn't have costly stockholders expecting an annual return. Instead, its cost effectiveness is passed on to its customers. That's just one of the many reasons State Farm insures more homes and autos than any other US insurance company! We're happy to have you join us and for allowing licensed team member Deenie to be of service. Please keep sharing your good experience with others! We at J Lindeen Brown State Farm Insurance Agency in Sutherlin, OR, appreciate you! Thanks again. "
Teressa Morris
September 5, 2022
5
out of
5
rating by Teressa Morris
"The team is always quick to respond and knows exactly what product I need."
We responded:
"Teressa, Thanks for the nice compliment! We here at the J Lindeen Brown State Farm Agency in N Douglas County pride ourselves on making auto, life, health, and fire insurance easy and understandable. Please spread the word since we'd love to have more customers like you! Thanks again for your insurance business with us. We look forward to serving you in the future."
Alex
September 1, 2022
5
out of
5
rating by Alex
"Always outstanding costumer service. This group is the best insurance company I’ve ever worked with. They go out of their way to help at a moments notice and it always works out."
We responded:
"Thanks Alex. We take great pride in making insurance as easy as possible! Team Brown also uses relatable examples to explain situations and how coverages work. After all, auto insurance, fire insurance, life insurance, and health insurance can be complicated, but we are committed to making it as easy as possible for our customers. We're glad you chose the J. Lindeen Brown State Farm Insurance Agency in Sutherlin and hope you'll send your friends and family our way. Thanks again, Alex, for being a valued customer!"
Analee Hodges
August 10, 2022
5
out of
5
rating by Analee Hodges
"Lindeen Brown and her team did a wonderful job switching our family for auto and home insurance. The process was easy and in less than 24 hours everything was done to perfection. I would recommend them every time. Thank you Lindeen Brown State Farm you guys are the best!"
We responded:
"Wonderful to hear! I’m thrilled the team and I were able to effectively and efficiently assist your family with auto and home insurance. We are always here for any of your insurance needs!"